Return & Refund Policy

Custom-made products are final sale once production has started.
Because each order is made based on your selected options, artwork, size and quantity, we do not accept returns or exchanges for custom products unless there is a production error, shipping damage, or quality issue caused by us.

Digital proof approval is required before production.
Please review your proof carefully, including artwork, spelling, size, placement and colors. Once the proof is approved, your order will be produced based on the approved proof. Errors approved in the proof are not eligible for a free reprint or refund.

If there is a problem with your order, we’re here to help.
Please contact us within 7 days of delivery with your order number, photos of the product, packaging, shipping label, and a clear description of the issue. For damage claims, please keep the original packaging. An unboxing video is strongly recommended, as it may help verify shipping damage and speed up the review process.

All damage or defect claims will be reviewed based on the information provided. We may request additional photos or details before offering a solution.

We may offer a replacement, reprint, partial refund, or other reasonable solution if:

• The product is significantly different from the approved proof.
• The wrong product, size, material or quantity was produced.
• The order arrives damaged during shipping.
• There is a clear manufacturing defect.

Returns or refunds are not available for:

• Customer-approved artwork errors.
• Low-resolution or blurry artwork provided by the customer.
• Minor color differences between screen display and printed products.
• Incorrect options selected by the customer.
• Change of mind after production has started.
• Delays caused by late proof approval, incorrect shipping information, or courier issues outside our control.
• Damage caused by misuse, improper handling, improper installation, improper storage, modification, or intentional damage after delivery.