Frequently asked questions
How do I set up the canopy tent?
Start by placing the folded frame in your display area. Slowly pull the frame open from opposite corners. Keep the frame at a lower height while you place the printed canopy top over the frame and align the corners.
Once the canopy top is positioned, continue opening the frame until the corner sliders lock into place. Make sure each corner is fully secured before raising the legs. Adjust the legs evenly to your desired height, then tighten the canopy top with the crank handle system for a smooth, secure fit.
Can you design the canopy for me?
Yes. If you do not have a finished design, choose our FREE design option and send us your logo, text, brand colors and any design ideas. We can help prepare a canopy layout for your approval before production.
Is the canopy suitable for outdoor use?
Yes. The canopy top is made with 600D Polyester Oxford fabric with PU waterproof coating, which is designed for outdoor event use and light rain conditions.
For safety and product care, we do not recommend using the tent in strong wind, heavy rain, storms or severe weather. Always secure the tent properly during outdoor setup.
What artwork file should I upload?
For best results, upload a high-resolution PDF, AI, EPS, PSD, JPG or PNG file.
For large-format printing, we recommend artwork at 150 DPI or higher at full size whenever possible. Please use CMYK color mode to help reduce color differences between your screen and the final printed canopy.
Can I see a proof before production?
Yes. We can provide a digital proof before production so you can review the layout, artwork placement and main details.
Artwork Guidelines